FAQs

Frequently Asked Questions

We will send you regular updates about the status of your order via emails. After your order has left our warehouse and is on its way to you, you can also track its status by entering your Order ID number and email on ‘https://www.onsite.pk/track-my-order/’.

Sorry, returns are not possible after the return period. You can reach our team for further questions returns@onsite.com.pk or review or Return and Refund Policy https://www.onsite.pk/refund_returns/

Please click on “Address Book” or “Manage Addresses” and you will be able to add “Additional Address Entries” using the “Add New Address” button. During Checkout on the “Shipping” page the “Default Billing/Shipping Address” and “Additional Addresses” are presented for your “Shipping Address”. Once confirmed and you are moved to the “Payment” page you will then need to uncheck “My billing and shipping address are the same.” This will provide a dropdown with all “Address Book Addresses” and you can select from those or provide a new address.

You can pay through Cash on Delivery, Credit/Debit Cards, EasyPaisa & JazzCash.

Yes, we ship all over Pakistan.

Yes, before processing any order our customer service team will call you on your mentioned cell phone number to verify order.

No, Customer sign in is not mandatory to place an order. Your information will be confidential and will not be share to anyone on any circumstances. review https://www.onsite.pk/terms-of-use/
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