Software licenses will be issued within 48 hours following payment confirmation. Please reach out to us if the customer has not reviewed the license information after this timeframe.
All physical item orders come with a TCS tracking number for shipment.
Enjoy complimentary shipping for orders exceeding Rs 10,000.0.
Delivery times may extend beyond the usual duration during sale periods and promotional events.
Orders placed through ONSITE encompass a range of software products (“Software”) distributed by ONSITE on behalf of various software publishers (“Publishers”) who hold the rights to distribute or provide the software. The terms and conditions of your order, including the associated End-User License Agreement (“End-User License”), are dictated by the agreement between you and the Publisher. ONSITE does not offer a return policy for software Licenses or hardware items. Your rights and remedies regarding the Software are exclusively governed by the End-User License.
The Software Obligations, covering maintenance, updates, warranties, liabilities, and other responsibilities related to the Software, are outlined in the End-User License or in accordance with the policies and procedures of the Publishers, if applicable. ONSITE assumes no responsibility for these Software Obligations, and customers have no recourse against ONSITE in this regard. Any recourse or remedy for Software Obligations lies with the Publisher as per the End-User License or their policies and procedures.
Give us a shout if you have any other questions and/or concerns.