Refund and Returns Policy

PHYSICAL ITEMS (Excluding Electronic Software licenses)

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request by sending an email to [email protected] Return request must be raised within 5 days for items from the date of delivery.

For technically related issues after usage or after the return policy period, please check if the product is covered under manufacturer or distributor warranty. For more information, check TYPES OF WARRANTIES.

For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

The delivered product is incomplete (i.e. has missing items and/or accessories).

The delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired

The delivered product does not match the product description or picture (i.e product not as advertised)

ELECTRONIC SOFTWARE LICENSES

Electronic license returns are only possible if the customer claims their issue within 24 hours after the receiving of license keys, and we “ONSITE” technical team is unable to resolve their issues within 7 working days.

If the software is unable to license /register by our provided license keys.

If our provided license is fake (Confirm by Software Vendor).

SSL Certificates Organizational or Extended validation failure.

ELECTRONIC SOFTWARE LICENSES WARRANTIES NOT COVER UNDER

We always encourage end-user to try trial software before buying a license. If End User unable to activate license because of Internet Connection issue or issue on their computer or operating system. If the End user lacks computer expertise unable to download or does not know how to install the software. Software license with Box packed packing, do not open the box (No return if the box is open).

TYPES OF WARRANTIES:

1. Local or Brand Warranty: Local or Brand warranties are warranties provided by the brand/manufacturer of the product. ONSITE does not take any responsibility for after-sales services provided by the brand/manufacturer. Customers will need to approach the brand directly through their authorized service centers to submit the products for repair/replacement under the warranty conditions.
2. Seller Warranty: Seller warranty is warranties provided directly by the ONSITE who has sold the product to you.
3. International /Manufacturer Warranty: This warranty is directly offered by international manufacturers/vendors of the product. The geographical location of the service center may vary based on the brand’s regional presence and may require the customer to ship the product out of the country to be repaired/replaced. Customers have to follow the warranty process as mentioned on the warranty card or the brand’s official website.

Note: All warranties do not cover damage caused by accidents or unauthorized modifications.